Refund Policy

This Refund Policy explains how refunds work for your prepaid wallet balance on infrai. It applies to the closed-loop credit you hold in your wallet — the credit used to pay for the Services — and forms part of, and should be read together with, Section 4 (Wallet and billing) and Section 10 (Suspension and termination) of our Terms of Service.

Money you add to your wallet (paid top-ups) does not expire. You may request a refund of your unused paid balance at any time. Approved refunds are returned to your original payment method via our payment processor, Stripe, and are processed promptly once approved. The time it then takes to appear on your statement depends on your card issuer or bank.

New accounts may receive a one-time $2 promotional trial credit. Trial credit is promotional, carries no cash value, and is not refundable or convertible to cash. It expires 30 days after it is granted, and any unused trial credit is forfeited at expiry.

Credit that has already been consumed is not refundable. When you call a capability, the corresponding charge is settled and paid out to the underlying vendor, so the cost has already been incurred. Only unused paid balance remaining in your wallet is eligible for a refund.

If your account is terminated, or you close your account yourself from Settings → Close account, any unused paid wallet balance is refunded in full to your original payment method, subject to the conditions in this policy. When you close your account, the refund of your unused paid balance is queued automatically at the moment you confirm closure. Promotional trial credit is not refunded. The self-service account-deletion process — including the 30-day grace period during which you can restore your account — is described in Section 8 (Account deletion) of our Privacy Policy.

To request a refund, email support@infrai.cc from the email address bound to your account — we use the sending address to verify the request. Tell us the amount or that you wish to refund your full unused paid balance. We will confirm the eligible amount and return it to your original payment method.

Where applicable law grants you a mandatory refund or cancellation right that is broader than this policy, we honour that law. We may decline or adjust a refund where we reasonably suspect fraud, abuse, chargeback manipulation, or a violation of our Terms of Service. Questions about a refund may be sent to support@infrai.cc.