Terms of Service

These Terms of Service (the "Terms") form a binding agreement between you ("you" or "Customer") and Calf Technology Pte. Ltd. ("infrai", "we" or "us"), governing your access to and use of the infrai platform, websites, API and related services (collectively, the "Services").

By creating an account, signing in, or continuing to use the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization. If you do not agree, do not use the Services.

infrai provides a unified API platform that gives applications access to the online services they need to run in production — including AI inference, email, SMS, storage, scheduling, realtime messaging, analytics and related capabilities — behind a single API, a single key and a single bill.

The platform routes requests to third-party vendors that infrai aggregates and to services that infrai operates itself. For AI inference, infrai exposes an OpenAI-compatible interface in addition to its native API. The set of available capabilities and the vendors backing them may change over time: capabilities and vendors can be added, deprecated or removed as the platform evolves and as upstream availability changes.

You register and sign in using a provider-verified identity (Google or GitHub OAuth) or an email one-time code. You are responsible for maintaining the confidentiality of your API keys and session credentials and for all activity that occurs under your account. You must promptly notify us of any unauthorized use.

Where the platform links multiple sign-in providers to the same verified email, those identities resolve to a single account; usage, wallet balance and history are consolidated under that account. You must provide accurate information and keep it current.

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When you call a capability, your request is routed to the vendor you select or, absent a selection, to a default vendor for that capability. Your use of a capability is also subject to the applicable vendor's terms and acceptable-use policies. infrai is transparent about the region in which a request is served and about the vendor handling it.

Where a request fails and a failover chain is configured for your tier, infrai may re-route the request to an alternate vendor to improve reliability. Vendor availability, models and regions may change without notice as upstream providers change their offerings.

You may not use the Services to violate any law or the rights of others. The following are strictly prohibited: child sexual abuse material (CSAM), for which we maintain zero tolerance and which we report as required by law; generating or distributing malware, fraud, or content intended to harass, threaten or defame; infringing intellectual-property or privacy rights; and attempting to circumvent rate limits, quotas, security controls or billing.

You are responsible for the conduct of your end users and for using the Services in compliance with the acceptable-use policies of the underlying vendors.

"Customer Content" means the inputs you send to the Services and the outputs returned to you. The Services are stateless by default: request and response content is not retained after a request completes. Content is stored only where you explicitly opt in (for example by setting store:true), in which case it is retained for the configured time-to-live and the associated storage is billed.

We do not use Customer Content to train models. As between you and infrai, you retain all rights in your Customer Content, and you are responsible for having the rights necessary to submit it and for its lawful use.

Where Customer Content includes personal data of your end users, you act as the data controller and infrai acts as a data processor, processing such data on your behalf and on your instructions solely to provide the Services. You are responsible for providing any notices to, and obtaining any consents from, your end users that applicable law requires.

We use commercially reasonable efforts to keep the Services available and reliable. The standard service is provided without a committed service-level agreement (SLA). Committed availability targets and remedies are available only under a separately signed Enterprise agreement.

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The Services are provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that outputs generated by third-party models will be accurate or suitable for your purposes.

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues or data. Our total aggregate liability arising out of or relating to the Services will not exceed the total fees you paid to infrai for the Services during the twelve (12) months preceding the event giving rise to the liability.

You will defend, indemnify and hold harmless infrai and its affiliates from and against any third-party claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of your Customer Content, your use of the Services in breach of these Terms or applicable law, or your violation of any vendor's terms.

We may update these Terms from time to time. For material changes, we will provide notice by email to the address on your account and by a notice on this page, before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of Singapore, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Singapore for any dispute arising out of or relating to these Terms.

Questions about these Terms may be sent to support@infrai.cc. The contracting entity is Calf Technology Pte. Ltd. (registered office: 2 Venture Drive, #11-31, Vision Exchange, Singapore).